Best Practices in Action

Our digital experts understand and practice digital transformation via the use of leading-edge digital technologies to transform business processes, culture, and customer experiences to meet rapidly changing mission needs and seamlessly meet new technology demands and economies of scale. Our best practices are comprised of: Our Agility Technological Platform [DevSecOps, Agile Development, Agile Release Train, Continuous Exploration (CE), Integration (Cl), Deployment (CD), and Compliance (CC)]; Digital Experience Framework; API services [API Lifecycle Management; Business Process API, Data API, Systems API, Security API, & API Hub]; Legacy IT Sunsetting; Cloud Migration; Intelligent Robotic Process Automation (iRPA); Machine Learning / Deep Learning; Hyperconvergence; Self-Defending Infrastructure; and Cloud Service Management and Operations (CSMO).

Digital Experience Framework

The AE SMEs addresses federal agencies’ digital experience challenges with our customized Digital Experience Framework (AE-DXF). Utilizing leading technologies, AE-DXF streamlines workflows, enhances customer engagement, and ensures secure management of data and user insights.

Smart Enterprise Cloud Automation

Enterprise Cloud Automation is a multi-tenant platform that cost-effectively enables federal agencies to treat IT services as a commodity and dynamically increases or decreases to match their usage needs. Autonomic Enterprise brings talented digital experts skilled in providing:

  • Enterprise cloud service offerings.
  • Resource pooling.
  • On-premise infrastructure, software licensing, patches, and upgrades.
  • Elastic provisioning of computing capabilities.

Take advantage of our “pay-as-you-go” metering capability for the use of these skilled IT resources and our digital experts have a wealth of expertise in providing digital services to federal agencies with our Smart Enterprise Cloud Automation services including:

  • Enterprise cloud assessment.
  • Cloud DevSecOps migration and transformation.
  • Business Process as a Service (BPaaS).
  • Software as a Service (SaaS).
  • Platform as a Service (PaaS).
  • Infrastructure as a Service (IaaS).
  • Storage as a Service (STaaS).
  • Public/Private Clouds.
  • Hybrid/Community Clouds.

API Management Services

API technology serves as the crucial link in interconnected ecosystems, facilitating secure interoperability across diverse systems. Accelerate your organization’s transformation with our API management services, featuring best practices and configurable policies for seamless integration. We support various programming languages, including Java, JavaScript, Node.js, and Python, catering to developers who prefer coding over configuration.  

  • Enterprise API Strategy
  • Enterprise API Lifecycle
  • Business Process API
  • Systems API
  • Data API
  • Security API
  • APIHub

Intelligent Robotic Process Automation (iRPA)

Manual tasks in the digital realm are time-consuming and error-prone. Transitioning to back-office automation, even at its simplest, can be challenging. iRPA, or Intelligent Robotic Process Automation, handles tasks, while AI and ML focus on thinking and learning. Our experts use iRPA to intelligently automate business and IT processes, leveraging digital robots for efficient and scalable digital transformation. Our iRPA includes cognitive automation, machine learning, natural language processing, reasoning, hypothesis generation, and analysis
Manual activities in the digital space can be time-consuming, expensive, and prone to error. Yet transitioning to even the simplest backoffice automation can be very challenging. Think of iRPA as “doing” tasks, while AI and ML encompass more of the “thinking” and “learning,” respectively. iRPA trains algorithms using your data so that the software can perform tasks in a quicker, more efficient way.Let our digital experts help intelligently automate your business and IT processes at scale with the ease and speed. Digital robots, or bots, can be leveraged to achieve digital transformation. Our iRPA is comprised of cognitive automation, machine learning (ML), natural language processing (NLP), reasoning, hypothesis generation and analysis.

Fluid Artificial Intelligence (fAI) Technology

Many AI models deliver value in specific, well-defined situations, but applying those same models to new challenges requires an immense amount of new data and training. Our approach leverages AI into fluid Artificial Intelligence (fAI) that is fluid and adaptable to combine different forms of knowledge, unpack causal relationships, and learn new things on its own.

Improve your organization’s results with FAI:
  • Genetically evolve predictions as a result of continuously learning from previous decisions
  • Speak to customers and put them in a digital environment where they can explore using gestures and voice
  • Automatically recognize customers using voice or advanced facial recognition
  • Quickly analyze and make sense of the agency’s data and makes sense of it
  • Help your agency make better decisions and even predictions.

Fluid Artificial Intelligence (fAI)

Our innovative AI practice into fluid AI (fAI) that is flexible, dynamic, and securely adaptable to combine different forms of knowledge, unpack causal relationships, and learn new things on its own.

Improve your organization’s results with fAI:

  • Genetically evolve predictions as a result of continuously learning from previous decisions.
  • Speak to customers with the digital form where they can explore using gestures and voice.
  • Automatically recognize customers using voice or advanced facial recognition.
  • Quickly analyze and make sense of the agency’s data.
  • Help your agency make better decisions and even predictions.

Machine Learning (ML) / Deep Learning (DL) Technology

Machine Learning/Deep Learning (ML/DL) technologies, inspired by the human brain, recognize and describe objects in data through inputs, weights, and bias. Our experts integrate ML/DL/AI into customer service processes to enhance efficiency. Chatbots, at the front line of digital experience, are used in various applications and service portals. Advanced Chatbots with AI/ML/DL learn from responses to handle ambiguous questions, either answering directly or routing to human support.

Intelligent Automation

We use intelligent automation tools to streamline processes, freeing up resources and boosting operational efficiency. In financial management, these tools calculate payments, predict rates, and address compliance needs in real-time. Our experts leverage this automation suite to design flexible, resilient business processes, enabling agencies to anticipate changes and lead transformation.

Hyper-Automation

Hyper-automation is an emerging technology practice we use to rapidly identify, vet and automate as many business and IT processes as possible through the orchestrated use of multiple technologies, tools or platforms including AI, ML, DL, Natural Language processing (NLP), cognitive computing (CC), Smart Workflows (SW), Smart Analytics (SA) and RPA. This allows federal agencies to continue to control their outcomes and empower their people while they simultaneously accelerate, orchestrate, and optimize their digital transformation and automation.Hyper-Automation leverages a digital twin of the organization, a virtual representation of business processes using a combination of process mining and task mining. One gateway to hyper automation is RPA, and all the leading RPA vendors are adding support for process mining, digital worker analytics and AI integration.

  • Process mining analyzes enterprise data from business management software like CRM and ERP systems to construct a representation of process flows.
  • Task mining uses machine vision software running on each user’s desktop to construct a view of processes that span multiple applications.
  • A hyper automation platform can sit directly on top of the technologies companies already have.

Hyper-Automation

We employ Hyper-automation, swiftly automating various business and IT processes using technologies like AI, ML, DL, Natural Language processing (NLP), cognitive computing (CC), Smart Workflows (SW), Smart Analytics (SA), and RPA. This empowers federal agencies to accelerate, orchestrate, and optimize their digital transformation. Hyper-automation creates a virtual twin of the organization through process and task mining, with RPA serving as a gateway

Hyperconverged IT Infrastructure

AE digital infrastructure experts combine compute, storage, and networking into a single system with hyperconverged infrastructure (HCI), replacing purpose-built hardware so that our customers can simplify operations, reduce TCO, and scale rapidly. Our experts design HCI in such a way that all agency data processing functions run on a tightly integrated software layer, instead of purpose-built hardware and software. Our HCI consists of three components (compute virtualization, storage virtualization, and unified management), each of which abstracts and pools the underlying resources then dynamically allocates them to VMs or containers and eliminates the need for complicated constructs like LUNs and volumes.

Improving your enterprise IT using our proven HCI design allows you to :
  • Extend your IT virtualization to storage with a secure hyperconverged solution integrated with hypervisors and leading public clouds
  • Continue utilizing your existing tools for compute and storage to protect and optimize your current investments.
  • Develop the flexibility to deploy software defined infrastructure across the agency data centers with a federally compliant HCI ecosystem
  • Extend to full-stack HCI and build a robust digital foundation using certified solutions with your preferred vendor and unifying IT resources under policy-based management.
  • Evolve to a common control plane from your organization’s core data center to public cloud and the edge – built on HCI.

Hyperconverged IT Infrastructure

AE’s digital infrastructure specialists merge computing, storage, and networking into a unified system through HC), replacing dedicated hardware. This streamlines operations, cuts costs, and enables rapid scalability. Our HCI design utilizes an integrated software layer, eliminating the need for complex structures like LUNs and volumes, ensuring efficient data processing for agencies.

Self-Defending Infrastructure

Our customers face increasing cyber threats in their interconnected information networks, while federal agencies grapple with evolving regulations, growing data, and performance demands. AE’s digital experts have developed a self-defending IT infrastructure that leverages agency network intelligence to predict, prevent, and protect operations against threats from internal and external sources.

CSMO

Cloud Service Management and Operations (CSMO) entails all the activities that our digital experts have demonstrated on how to plan, design, deliver, operate, and control the IT/cloud services in production environments in three different service models [SaaS, PaaS, & IaaS], each of which satisfies a unique set of business requirements.

As methods to develop, test, and release new functionality become more agile, CSMO enables the transformation along this paradigm shift to achieve quality products and services which are fit for purpose, fit for use, and aligned to the federal agency’s strategic goals and needs.

Our CSMO best practices for the operational aspect of the enterprise IT systems and services include monitoring to ensure availability and performance according to service level agreements (SLAs). Our digital experts can help your IT environment achieve increased agility, flexibility, mobility, reliability, scalability and uptime benefits from moving business processes to the cloud. Some of the top CSMO benefits include support for:
  • Target 24/7/365 Availability
  • Incidents and recovery on-the-fly
  • ChatOps
  • DataOps
  • AIOps
  • MLOps
  • Synchronization of DevSecOps and sustainment.

CSMO

Cloud Service Management and Operations (CSMO) by AE’s digital operations experts streamline IT/cloud services, ensuring cloud agility and aligning with federal agency goals. Our best practices guarantee operational excellence, CI/CD, canary deployment, enhancing your IT environment’s efficiency and reliability in the cloud.

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